Delivery Policy

a. Inside Dhaka:

• We provide fast and reliable shipping services within Dhaka, ensuring doorstep delivery of your items.
• Your order is typically delivered within 1-5 business days from the date of confirmation.
• Current Delivery charge: Tk 60
• Payment methods: Cash on delivery, bKash/Nagad, Card (Visa, Master & Amex). Depending on the order value or other circumstances, partial or full advance payment may be required. Our team will contact you for clarification if necessary.

b. Outside Dhaka:

• For customers outside Dhaka, we offer efficient shipping services, including doorstep delivery & pickup from courier offices.
• Orders are expected to arrive within 4-7 business days from confirmation.
• Current Delivery charge: Tk 120
• Payment methods: Cash on delivery, bKash/Nagad, Card (Visa, Master & Amex). Depending on the order value or other circumstances, partial or full advance payment may be required. Our team will contact you for clarification if necessary.

Additional Delivery Information:

• Delivery Charges: Any applicable delivery charges will be clearly indicated during checkout.
• Delivery Address: Please ensure accuracy and completeness of shipping details to avoid delays or non-delivery.
• Order Tracking: Track your order status using the provided tracking information in your confirmation email.

Return Policy

a. Damaged or Defective Items:

If you receive damaged or defective products, promptly contact us for return or replacement at no extra cost to you.

b. Claims for Damaged & Missing Products:

To ensure your shopping experience is satisfactory, we've implemented a claims policy to address issues like damaged or missing items promptly and fairly.

Claim Process:

1st step - Notification:

Inform us immediately of any damage or missing items.

2nd step - Claim Submission:

Initiate a claim through our website, Facebook Page, or customer support, providing a detailed unboxing video along with the claim form.

Unboxing Video Requirements:

• Clearly show the outer packaging.
• Demonstrate the opening process and the product's condition.
• Capture the entire unboxing process.
• Clearly display damaged or missing items.

c. No Video, No Claim:

To ensure accuracy and expedite resolutions, we require an unboxing video for all claims.

d. Why Unboxing Videos?

• Verify product condition at delivery.
• Distinguish pre-existing damages from transit damages.
• Expedite claims with clear evidence.

e. Claims Resolution:

Upon receiving your claim and video, our team will promptly review and offer a suitable resolution, such as replacement or refund.

Exchange Policy

Products eligible for exchange must be in original condition, unopened, and unused. Please notify us within 3 days of receipt for exchange requests, bearing shipping charges.

Change of Mind Return & Exchange Policy:

Returns or exchanges due to preference-related reasons, such as color or texture, are not accepted. Review product details before purchase. Refer to our Claims Policy for damaged or defective items.

Refund Policy

Refunds for Damaged or Defective Items:

Full refunds, including shipping charges, are provided if we can't replace damaged or defective items.

Refund Processing Time:

• Regular Refund: Processed within 7 business days for products returned within policy.
• Card Refunds: Up to 15-20 working days for credit or debit card refunds, aligning with payment gateway policies.
• Transaction Charges: Some charges may not be refundable, determined by payment gateway or financial institutions.

Contact Us

For inquiries or assistance with delivery, returns, or refunds, reach out to us at:
support@banglashoppers.com or 09666 787 787 (10 AM to 6 PM Except Friday)

Changes to Policy

We reserve the right to update our policies anytime. Your continued use after changes signifies acceptance. Thank you for choosing Banglashoppers.com. We're committed to providing a seamless shopping experience and excellent service.